Overview

For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gambling and minimising harm to consumers who may be vulnerable to problem gambling.

What is Responsible Gambling?

“Responsible Gambling” is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimised. It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers.

What is Problem Gambling?

Problem gambling occurs when a person loses control over their gambling, particularly the amount of money gambled and the amount of time devoted to gambling.

Customer Care Principles

At JW7 we want to provide a safe environment for our customers. We actively encourage and promote responsible gambling practices and provide tools to assist our customers in maintaining control of their gambling.

Minors

As a responsible operator, we are committed to protecting minors by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by persons who are at least 18 years old.

Self-Exclusion

If you feel you are no longer able to control your gambling or gamble safely, we offer you the option to self-exclude from betting with us.

To self-exclude means to stop betting or gambling for a set time. Self-exclusion can be temporary or permanent.

You can self-exclude with us directly by contacting us via phone or email, or online within your account.