Frequently Asked Questions
How to Register with JW7
Step 1
Visit to JW7 homepage, and click on the ‘Sign Up’ button on the homepage.
Step 2
Complete the registration form with your personal details. We require:
A sequence of characters that uniquely identifies you, between 4 to 15 characters, allow numbers (with no capital letters and blank).
Case-sensitive, between 6 to 20 characters which must consist of letters (a-z) and numbers (0-9).
Select your preferred currency from the drop down menu. All your deposits and withdrawals will be made via this preferred currency.
Your registered name should match with your identification.
Please ensure that you’re using your current phone number and email address when registering, as you will need to verify this information as your identity proof in the future.
Key in your friend’s referral code if your friend invites you to join us. If you don’t have any referral code, you shall ignore it and proceed to the next step.
Fill in the verification code with a 4 digit number that is shown on screen.
Step 3
Please ensure that you are aged 18 years or above, and have read and agreed to the Terms and Conditions. Click ‘Confirm’, and your account is now ready to use.
Can I have more than one account with JW7?
No. You are only permitted to hold one active account.
What currencies does JW7 support?
Currently, supports the following currencies:
Is an identity card number required upon registration?
No, registration can be done without an identity card number.
Identity card might be required if:
You updating certain personal information on your JW7 account;
Discrepancies or inconsistencies of information relating to you, your JW7 account or your transaction(s) with JW7;
Abnormal behavior of the account.
Notwithstanding the above, JW7 reserves the right to perform verifications on any of our members when we deem it necessary or appropriate.
What should I do if I forget my username?
Kindly contact our 24/7 customer support team for further assistance if you forgot your username.
My account was locked after too many failed login attempts, what should I do?
For security reasons, your account will be automatically locked after multiple unsuccessful password attempts.
If your account has been locked, please contact our 24/7 customer support team for assistance.
What should I do if I forget my password?
Please follow these simple steps to perform a password reset.
Step 1
Click on the ‘Login’ button on the JW7 homepage and select ‘Forgot Password”.
Step 2
Select how you would like to reset your password.
Step 3
Login to your account using the new random password. Please change the random password to your own password to ensure account security. Enter the random password and then enter your new password. Click ‘Submit’.
Note:
After requesting three SMS reset passwords, you have to wait for another 72 hours to try again. You must login into your account within 15 minutes after receiving the new random password, otherwise, the password will expire. Reset password via SMS will not affect the request to reset password through Email. If you’re unable to reset the password via SMS, you can request to reset the password via email. If you’re unable to reset the password via SMS and Email, please contact our customer support team. Our customer support representatives will conduct the verification manually and reset the password for you.
Why am I not receiving password reset emails?
There are a few possible reasons, please check if:
If the problem persists, please contact our 24/7 customer support team for further assistance.
How can I change my account password?
The steps below describe how to change a known password.
Step 1
Login to your JW7 account.
Step 2
Click ‘My Account’ and select ‘Reset Password’.
Step 3
Enter your current password and then enter your new password. Click ‘Confirm’. Note: Do make the new password significantly different from previous passwords. Never share your account information with anyone and please change your passwords regularly.
Note: Do make the new password significantly different from previous passwords. Never share your account information with anyone and please change your passwords regularly.
Why can’t I login to my account?
There are a few possible reasons, please check if:
If your account has been locked, please contact our 24/7 customer support team for assistance.
How to verify my account?
You are required to verify your email address, phone number and update your date of birth before you can submit any withdrawal requests. To verify your account,
Step 1
Log in to your JW7 account. Select “My Account” > “Personal Info”.
Step 2
Select the “Not verified” button next to your phone number. Click ‘Verify’ and the OTP code will be sent to you via SMS and will expire after 5 minutes. Enter the OTP code in the column and click “Submit”.
Step 3
Select the “Not verified” button next to your email address. Click ‘Verify’ and the OTP code will be sent to you via email and will expire after 5 minutes. Please check your [Spam/Junk] email folder if you didn’t receive the email. Enter the OTP code and click “Submit”.
Step 4
Update your date of birth by clicking the ‘Edit Birthday’ button, input the year, month and day respectively and click ‘Save’. Your account verification is now complete.
Note: If you didn’t receive the email, please check if:
If the problem persists, please contact our 24/7 customer support team for further assistance. For more details, you may check out the video below!
What should I do if I forgot my email address/ phone number?
You should be able to check your personal details by following the steps below:
Step 1
Click on “My Account” after you login to your JW7 account.
Step 2
Select “Personal Info” to view your personal information.
How to change my email address/ phone number?
Step 1
Drop us an email at [email protected] with the subject of ‘Request To Change Email Address/Phone Number/Both’, and with the details below:
Note: If you want to change your email address, please send us an email using the current email and stating the new email address you wish to change (please make sure this email address is not yet registered with JW7).
Step 2
Contact our 24/7 customer support team to request making changes.
Step 3
Phone call verification will be performed. (Please be reminded that phone call verification is necessary for this process and we will appreciate the confirmation of your contact number and best time for phone call verification together with your request.)
Step 4
After the documents are reviewed and the phone call verification is also completed, kindly wait for our notification message to be sent to your new email address once it’s approved.
Note: Account information cannot be changed more than three times. Personal details such as Username, Full Name, Date of birth, and Card Holder shall not be changed. This policy is to ensure your account security. Please always keep your account details up-to-date.
